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In order to keep our sessions secure and confidential I use the Zoom video conferencing platform for our meetings.

If you're familiar with Zoom, you may be aware that in March 2020 a number of questions arose in the press concerning Zoom's claims regarding end-to-end encryption, which Zoom quickly took direct steps to address. Regardless, this need not be a concern as I ensure as policy that Zoom sessions are conducted in a password protected, private (therapy) room, with a virtual waiting room facility, meaning that a meeting can only be joined by individual invitation, and only with express permission from within this protected environment.

If you're already a Zoom user, I will send you an invitation to my private (therapy) room for you to call at the time of our session, which will take you to the waiting room. Once I am alerted of arrival, I call you to start the session.

If you're new to Zoom, you can opt to access it directly from your web browser via a link I send to you with the password embedded within it. However for enhanced encryption and quality, it is advisable to open a free Zoom account for our sessions. Either way it's very straight-forward and I offer detailed steps on installation and it's functions at sign-up, if you need any help setting it up.

You can find out more about Zoom, sign up for an account, and download the client software at zoom.us

You can find out more about Zoom's response to the encryption debate and the measures they have in place to ensure privacy here

If for privacy or practical reasons you'll be using your mobile or tablet for sessions, Zoom is also available as an Apple and Android app.


As an alternative to Zoom, Doxy.me is a renowned "telehealth" video platform which uses recognised security and encryption protocols to assure that data integrity and privacy is maintained. As such, doxy.me meets GDPR requirements and is positively reviewed throughout tech forums for its encryption standards. You don't need to download any apps to access this platform via your laptop, as it is easily accessible via your web-browser by inserting a link I send you at sign-up and typing in your name. This in turn will take you directly to UKOC's private and password-protected waiting room, where I am then alerted of your arrival. Apps are available for both Android and iOS to access Doxy.me from mobiles.

You can find out more about doxy.me at doxy.me

It is entirely your choice which platform you prefer to use, and we can always explore these options further prior to our first session if you still have any questions.

Got a question? Get in touch

Please note: Web-based counselling is not suitable if you are in acute distress. In case of emergency please contact your GP, local A&E department or call The Samaritans free on 116 123 (UK & ROI) or by email jo@samaritans.org. Or for additional support services please click here