Data: Collectively all information that you submit to UK Online Counselling via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);
Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR: The General Data Protection Regulation (EU) 2016/679;
We, Us, UK Online Counselling: Monica Sala (MSc.) t/as UK Online Counselling;
UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User, Visitor, You: Any third party that accesses the Website and is not either (i) employed by UK Online Counselling and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to UK Online Counselling and accessing the Website in connection with the provision of such services;
Website: The website that you are currently using (ukonlinecounselling.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, UK Online Counselling is the "data controller". This means that UK Online Counselling determines the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
a. personal information that you choose to provide (eg. in a form submission or email) in relation to your use of our counselling services, such as your name, date of birth, contact information and personal information regarding your health and wellbeing;
b. IP address (automatically collected);
6. We collect Data in the following ways:
a. data is provided to us by you (eg. in a form submission, email, or by any other means); and
b. data is collected automatically by your use of the Website (eg. your IP address).
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information is non-identifying and simply helps us to make improvements to Website content and navigation, and includes your IP address, the date and time, and information about how you interact with the Website's content.
b. we collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
10. We may use your Data for the above purposes if we deem it necessary and with your consent.
11. Your personally identifying Data will be deleted from our records in the event that:
a. you choose not to become a client of UK Online Counselling
b. you cease to be a client of UK Online Counselling
c. you reasonably request it in accordance with Data Protection Laws
12. We absolutely do not under any circustances share any of your data with any third party for commercial or marketing purposes by any means.
13. We use technical and organisational measures to safeguard your Data, for example:
a. strong password protection
b. we store your Data offline and/or on secure servers.
14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via via the Website's contact form
15. If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
18. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via the Website's contact form
20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
24. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
25. By using the Website you consent to Cookies being set. In doing so you are enabling UK Online Counselling to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies using the settings in your web browser; however certain features of the Website may not function fully or as intended.
26. This Website may place the following types of Cookie:
Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
27. The Website uses just one cookie, as follows:
|DYNSRV||Used by the load balancer on our webserver to optimise site performance||Strictly necessary to the function of the Website||At end of session|
28. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
29. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
30. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
31. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
34. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
35. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
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