We take the privacy of your information very seriously. This privacy policy applies between you, the User of this Website and UK Online Counselling, the owner and provider of this Website.

Important - Before you read this privacy policy please note: This privacy policy applies soley to our use of Data provided by you or collected by us solely in relation to your use of this Website, with respect to the General Data Protection Regulation (EU) 2016/679 (GDPR). It does not address the greater privacy and confidentiality of which you are assured as a client during the therapeutic process (ie. when engaged in a course of counselling as a client of UK Online Counselling), which is fundamental to the therapeutic relationship and so is treated separately and in addition to this Privacy Policy. Details of what you can expect regarding your privacy as a Client of UK Online Counselling will be provided to you as part of the sign-up process in the event you choose to become a client. Client confidentiality is an ethical cornerstone (and legal requirement) of our professional therapeutic practice and extends beyond the scope of this website privacy policy.

This privacy policy should be read alongside, and in addition to, the Terms and Conditions regarding use of this Website, which can be found here. Please read this privacy policy and the terms and conditions carefully.

Definitions and Interpretation

1. In this privacy policy, the following definitions are used:

Data: Collectively all information that you submit to UK Online Counselling via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies);

Data Protection Laws: Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR: The General Data Protection Regulation (EU) 2016/679;

We, Us, UK Online Counselling: Monica Sala (MSc.) t/as UK Online Counselling;

UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User, Visitor, You: Any third party that accesses the Website and is not either (i) employed by UK Online Counselling and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to UK Online Counselling and accessing the Website in connection with the provision of such services;

Website: The website that you are currently using ( and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this Privacy Policy

3. This privacy policy applies solely to the actions of UK Online Counselling and Users with respect to use of this Website. It does not extend to any websites that can be accessed from this Website via any links it may provide. It also does not cover the greater privacy and confidentiality you can expect as a client of UK Online Counselling during the therapeutic process (ie. when engaged in a course of counselling), details of which will be provided to you separately as part of the sign-up process in the event you choose to become a client. Client confidentiality is an ethical cornerstone (and legal requirement) of our professional therapeutic practice and extends beyond the scope of this website privacy policy.

4. For purposes of the applicable Data Protection Laws, UK Online Counselling is the "data controller". This means that UK Online Counselling determines the purposes for which, and the manner in which, your Data is processed.

Type of data collected

5. We may collect the following Data, which includes personal Data, from you:

a. personal information that you choose to provide (eg. in a form submission or email) in relation to your use of our counselling services, such as your name, date of birth, contact information and personal information regarding your health and wellbeing;

b. IP address (automatically collected);

in each case, in accordance with this privacy policy.

How data is collected

6. We collect Data in the following ways:

a. data is provided to us by you (eg. in a form submission, email, or by any other means); and

b. data is collected automatically by your use of the Website (eg. your IP address).

Data that is provided by you

7. UK Online Counselling will collect your Data when you contact us through the Website, by way of a form submission, by telephone, post, e-mail, or through any other means; in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information is non-identifying and simply helps us to make improvements to Website content and navigation, and includes your IP address, the date and time, and information about how you interact with the Website's content.

b. we collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for internal record keeping, in accordance with this privacy policy and our statutory client agreement (which you will be required to enter into separately in the event you wish to become a client of UK Online Counselling).

10. We may use your Data for the above purposes if we deem it necessary and with your consent.

11. Your personally identifying Data will be deleted from our records in the event that:

a. you choose not to become a client of UK Online Counselling

b. you cease to be a client of UK Online Counselling

c. you reasonably request it in accordance with Data Protection Laws

12. We absolutely do not under any circustances share any of your data with any third party for commercial or marketing purposes by any means.

Keeping data secure

13. We use technical and organisational measures to safeguard your Data, for example:

a. strong password protection

b. we store your Data offline and/or on secure servers.

14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via via the Website's contact form

15. If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data retention

16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

18. You have the following rights in relation to your Data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or transfer your Data.

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via the Website's contact form

20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at

21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


23. This Website may place and access certain Cookies on your computer. UK Online Counselling uses Cookies to improve your experience of using the Website and to improve our range of services. UK Online Counselling has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

24. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

25. By using the Website you consent to Cookies being set. In doing so you are enabling UK Online Counselling to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies using the settings in your web browser; however certain features of the Website may not function fully or as intended.

26. This Website may place the following types of Cookie:

Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

27. The Website uses just one cookie, as follows:

Name Purpose Type Expires
DYNSRV Used by the load balancer on our webserver to optimise site performance Strictly necessary to the function of the Website At end of session

28. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

29. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

30. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

31. For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.


32. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

33. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

34. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

35. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this Privacy Policy

36. UK Online Counselling reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact UK Online Counselling via the Website's contact page

37. This privacy policy was created on 20 March 2020 and was last upadated on 7 April 2020.

Got a question? Get in touch

Please note: Web-based counselling is not suitable if you are in acute distress. In case of emergency please contact your GP, local A&E department or call The Samaritans free on 116 123 (UK & ROI) or by email Or for additional support services please click here